Refund policy
Last Updated: 7/09/2026
At The Sons, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you visit or purchase from thesons.in
By using our website, placing an order, subscribing to our communications, or otherwise interacting with us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from service providers involved in operating our store.
Information you provide
Depending on how you interact with us, we may collect:
- Full name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- Order and purchase details
- Product preferences and other information you voluntarily provide
- Communications you send to our customer-support team
- Information provided when you subscribe to our newsletter or marketing communications
- Information submitted through forms, reviews, surveys, contests, or other features on our website
Payment information
Payments may be processed through third-party payment providers. We generally do not directly store complete debit-card, credit-card, banking, or other payment credentials on our own systems. Payment information may be collected and processed by the payment provider according to its own privacy policy and security practices.
Automatically collected information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed and links clicked
- Approximate location information derived from technical data
- Referring website or source
- Date and time of visits
- Website usage and interaction information
- Cookies and similar technologies
Shopify, the platform powering our online store, may process information such as contact information, device information, IP address, browser information, and cookie-related information in connection with operating a Shopify-powered storefront.
2. How We Use Your Information
We may use personal information for purposes including:
- Processing and fulfilling your orders
- Delivering products to you
- Processing payments and refunds
- Sending order confirmations, shipping updates, and other transactional communications
- Providing customer support
- Responding to questions, complaints, and requests
- Managing your account, where applicable
- Improving our products, website, services, and customer experience
- Understanding website traffic and customer preferences
- Detecting, preventing, and investigating fraud, abuse, security incidents, or other unlawful activity
- Maintaining business and transaction records
- Complying with applicable legal, regulatory, tax, accounting, and law-enforcement requirements
- Sending promotional communications where permitted by law and, where required, with your consent
- Conducting analytics, advertising, and marketing activities in accordance with applicable law
We will seek to use personal information only for appropriate purposes connected with operating and improving our business and providing services to our customers.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies.
Cookies are small files stored on your device that can help websites remember information and understand how visitors use the site.
We may use cookies for purposes such as:
- Keeping your shopping cart functioning
- Remembering preferences
- Maintaining secure sessions
- Understanding website performance
- Measuring traffic and engagement
- Improving website functionality
- Personalizing certain website experiences
- Measuring advertising campaigns
- Preventing fraud and protecting our website
Some cookies are necessary for the website to function and may not be removable through ordinary cookie settings. Other cookies, including analytics or advertising cookies, may depend on the tools and services we use.
Shopify provides cookie and privacy functionality for Shopify-powered storefronts, while additional apps, pixels, analytics tools, and advertising services installed by a merchant may introduce their own technologies.
You can control cookies through your browser settings and, where available, our cookie/privacy controls. Disabling certain cookies may affect the functionality of the website.
4. Third-Party Services
We may use trusted third-party companies and service providers to operate our business and provide services to you.
These may include:
- Shopify — website hosting, storefront, checkout, and e-commerce infrastructure
- Payment providers — payment processing, refunds, fraud screening, and related services
- Shipping and logistics providers — order fulfilment, shipment processing, tracking, and delivery
- Print-on-demand/fulfilment partners — production and fulfilment of products where applicable
- Analytics providers — website analytics and performance measurement
- Advertising and marketing platforms — advertising, campaign measurement, and remarketing where applicable
- Customer-support and communication providers — responding to customer enquiries and sending service communications
- Other technology providers — services necessary to operate, secure, maintain, or improve our website
These providers may process personal information only to the extent reasonably necessary to provide their services to us or as otherwise permitted or required by applicable law.
Third-party providers may have their own privacy policies and terms. Shopify, for example, explains that it processes information on behalf of merchants in connection with Shopify-powered stores and provides information about its own privacy practices separately.
Where required, we will take reasonable steps to ensure that third-party service providers handle personal information appropriately.
5. Sharing of Personal Information
We do not sell your personal information as a standalone product.
We may disclose or provide access to personal information when reasonably necessary to:
- Fulfil and deliver your orders
- Process payments and refunds
- Provide customer support
- Operate our website and business
- Prevent fraud or security threats
- Perform analytics and marketing activities
- Comply with legal obligations
- Respond to lawful requests from government authorities or law-enforcement agencies
- Protect our rights, property, customers, or the safety of others
- Complete a business transaction such as a merger, acquisition, restructuring, or sale of assets
We may also disclose information where you have requested or authorised us to do so or where disclosure is otherwise permitted by applicable law.
6. Data Security
We take reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
These measures may include access controls, secure service providers, authentication procedures, encryption or secure transmission technologies where appropriate, and monitoring or security practices.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
If we become aware of a data security incident affecting your personal information, we will take steps required under applicable law, which may include investigation, mitigation, and notification where required.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory obligations.
When personal information is no longer required, we may delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements.
Some information may need to be retained for a longer period where required by law or necessary to establish, exercise, or defend legal claims.
8. Your Privacy Rights
Subject to applicable law and any relevant limitations, you may have rights concerning your personal information, including the ability to:
- Request information about the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion or erasure of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being used
- Opt out of certain marketing communications
- Raise a concern or complaint regarding our handling of your personal information
To exercise a privacy right, contact us using the details provided below.
We may need to verify your identity or request additional information before completing certain requests. We will respond to valid requests within the period required by applicable law.
Certain rights may be subject to legal exceptions or limitations, including situations where retaining information is necessary to comply with legal obligations or establish, exercise, or defend legal claims.
9. Marketing Communications
If you subscribe to our promotional communications, we may send you information about new products, launches, offers, collections, or other updates.
You can unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us at wilsontripura13@gmail.com.
Even if you opt out of marketing communications, we may still send essential transactional or service-related communications, such as order confirmations, payment notifications, shipping updates, or responses to customer-service requests.
10. Children's Privacy
Our website is intended for general consumers and is not knowingly directed toward children below the age permitted to independently provide consent under applicable law.
We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us at wilsontripura13@gmail.com.
11. International Data Transfers
Some of our service providers or technology partners may process or store information outside India.
Where personal information is transferred outside India, we will take steps required by applicable Indian law and applicable contractual or security requirements.
12. Third-Party Websites and Links
Our website may contain links to third-party websites, applications, social-media platforms, or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.
When we make changes, we will update the Last Updated date at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent.
We encourage you to review this page periodically to stay informed about how we handle personal information.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your personal information is handled, please contact us:
THE SONS
Email: wilsontripura13@gmail.com
Phone: 7005924234
Business Address: wilsontripura13@gmail.com
We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.
Important: This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, Return/Refund Policy, and Cancellation Policy, which together explain the terms under which THE SONS provides its products and services.