Terms of service
Last Update:07/09/2026
Welcome to The Sons. These Terms of Service govern your access to and use of our website, products, services, and related features.
By accessing our website or purchasing from us, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.
1. About Our Store
This website is operated by The Sons.
For questions, customer support, or concerns, you can contact us at:
Email: wilsontripura13@gmail.com
Phone: 7005924234
Throughout these Terms, the words "we", "us", "our", and "[STORE NAME]" refer to the business operating this website.
2. Account Terms
You may be required to provide certain information to place an order or use particular features of our website.
You agree to:
- Provide accurate, complete, and current information.
- Keep your account or login information secure, where applicable.
- Be responsible for activity conducted through your account.
- Notify us promptly if you believe your account or information has been accessed without authorisation.
You must be legally capable of entering into a binding contract under applicable law to make purchases from our website.
We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, abusively, or in violation of these Terms.
3. Pricing and Payment
All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.
The applicable price is the price displayed on the website at the time you place your order, except where an obvious pricing or technical error has occurred.
Prices may change from time to time without prior notice. A price change will not affect an order that we have already accepted, except where permitted by applicable law or where an obvious error has occurred.
We accept payment methods made available through our website, which may include credit cards, debit cards, UPI, net banking, wallets, Cash on Delivery (where available), or other payment methods provided by our payment partners.
Payment must be successfully completed or otherwise authorised before an order is processed, except for eligible Cash on Delivery orders.
If a payment is declined, reversed, disputed, or otherwise not successfully received, we may cancel or suspend the relevant order.
4. Product Descriptions
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications, and other information displayed on our website are accurate.
However:
- Colours may appear slightly different depending on your device or screen settings.
- Product images may contain mockups or representations for illustration.
- Minor variations may occur between products due to manufacturing and printing processes.
- Measurements may have reasonable manufacturing tolerances.
We do not guarantee that every product image, colour, description, or specification will be completely identical to the physical product.
If you require clarification about a product before purchasing, please contact us at [EMAIL ADDRESS].
5. Order Placement and Acceptance
When you place an order, you are making an offer to purchase the selected products according to these Terms.
After receiving your order, we may send an order confirmation by email, SMS, WhatsApp, or another available communication method.
An order confirmation does not necessarily mean that we have accepted the order.
We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including:
- Product availability issues
- Pricing or listing errors
- Payment problems
- Suspected fraud or unauthorised transactions
- Incorrect customer or delivery information
- Duplicate or unusually large orders
- Violation of these Terms
- Technical or system errors
If we cancel an order after payment has been received, we will process an applicable refund according to our Refund Policy and applicable law.
6. Shipping and Delivery
We currently ship to locations within India where delivery is available.
Orders are generally processed within [BUSINESS DAYS] business days after successful payment or order confirmation, unless otherwise stated on the product page.
Estimated delivery times may vary depending on:
- Delivery location
- Courier availability
- Product availability
- Weather or natural events
- Public holidays
- Logistics disruptions
- Incorrect or incomplete address information
- Other circumstances outside our reasonable control
Any delivery timeframe displayed on our website is an estimate unless expressly stated otherwise.
Once an order has been handed over to the shipping carrier, delivery is also subject to the carrier's operations.
Customers are responsible for providing an accurate and complete shipping address and contact information.
If a shipment is returned because of an incorrect address, repeated delivery failure, refusal to accept delivery, or other circumstances attributable to the customer, additional shipping charges or other applicable consequences may apply.
For detailed information, please refer to our Shipping Policy.
7. Returns and Refunds
Our products may be eligible for return, replacement, cancellation, or refund subject to the conditions specified in our Return & Refund Policy.
Because some of our products may be made to order, certain products may have different return or cancellation conditions.
Where a product is defective, damaged, incorrect, or otherwise eligible for a remedy under our applicable policy or law, please contact us at wilsontripura13@gmail.com within 3 days of receiving the order.
We may request photographs, videos, order details, or other reasonable information to assess a reported issue.
Approved refunds will generally be processed using the original payment method or another appropriate method permitted by the payment provider and applicable law.
Nothing in these Terms limits any mandatory consumer rights or remedies available under applicable Indian law.
8. Order Cancellation
Orders may be cancelled before fulfilment subject to our cancellation policy.
Once an order has entered production, printing, packing, or shipment, cancellation may not be possible where the product is made specifically for the customer.
If cancellation is permitted, any applicable refund will be processed according to our Cancellation and Refund Policy.
For cancellation requests, contact wilsontripura13@gmail.com as soon as possible after placing your order.
9. Intellectual Property
All content on our website, including logos, brand names, product designs, photographs, graphics, text, illustrations, videos, page layouts, and other materials, is owned by or licensed to The Sons,, unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, publish, commercially exploit, or otherwise use our content without our prior written permission, except where permitted by applicable law.
THE SONS, our logos, branding, and original designs may not be used in a manner that suggests an unauthorised association with our business.
10. Prohibited Uses
You may not use our website or services:
- For any unlawful or fraudulent purpose.
- To violate applicable Indian laws or regulations.
- To infringe our intellectual property rights or the rights of others.
- To submit false, misleading, or fraudulent information.
- To interfere with the security or operation of our website.
- To introduce viruses, malware, or other harmful code.
- To attempt to gain unauthorised access to our systems.
- To scrape, copy, or commercially exploit website content without permission.
- To place fraudulent or abusive orders.
- To impersonate another person or entity.
- To use our products, website, or services for any purpose prohibited by applicable law.
We reserve the right to restrict or terminate access to our website where necessary to protect our business, customers, systems, or legal rights.
11. Third-Party Services
We may use third-party service providers for payment processing, shipping, fulfilment, website hosting, analytics, advertising, customer support, and other business functions.
Your use of certain third-party services may also be subject to those providers' own terms and policies.
We are not responsible for the independent acts, omissions, policies, or services of third-party providers, except to the extent required by applicable law.
12. Errors and Changes
From time to time, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, or other information.
We reserve the right to correct errors, update information, modify products, or cancel affected orders where appropriate and permitted by applicable law.
We may also modify, suspend, or discontinue portions of our website or services when reasonably necessary.
13. Disclaimer
To the extent permitted by applicable law, our website and services are provided on an "as available" basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Nothing in these Terms excludes or limits any consumer guarantee, statutory right, or remedy that cannot lawfully be excluded or limited under Indian law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, The Sons will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.
Our liability, where legally permitted to be limited, will generally be limited to the amount paid by you for the specific product or order giving rise to the claim.
This limitation does not apply where liability cannot legally be excluded or limited, including liability arising from matters that applicable law requires us to remain responsible for.
15. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold The Sons, its owners, employees, contractors, and service providers harmless from claims, losses, liabilities, costs, or expenses arising from:
- Your violation of these Terms.
- Your unlawful use of our website or services.
- Your infringement of another person's rights.
- Your fraudulent or abusive activity.
This provision does not require you to indemnify us for losses caused by our own unlawful conduct or matters for which such indemnification cannot legally be required.
16. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of India.
Subject to any mandatory consumer-protection rights and dispute-resolution mechanisms available under applicable law, disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the competent courts .
Nothing in this section prevents a consumer from exercising any mandatory legal right or remedy available under applicable Indian law.
17. Changes to These Terms
We may update these Terms of Service from time to time.
When we make changes, we will update the Last Updated date at the beginning of this page. Your continued use of the website after updated Terms are posted means that the updated Terms will apply to your future use, subject to applicable law.
We encourage you to review this page periodically.
18. Contact Us
If you have questions about these Terms, an order, a product, or any other matter, please contact us:
The Sons
Email: wilsontripura13@gmail.com
Phone: 7005924234
Business Address: Agartala, Tripura
Customer Support Hours: 24 hours
We will make reasonable efforts to respond to customer enquiries within 4 Days.
By using our website or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them, subject to your rights under applicable Indian law.