Shipping policy
Last Updated: 07/09/2026
At The Sons, we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Where We Ship
We currently ship orders to eligible locations across India.
Delivery availability may vary depending on the courier service and the destination PIN code.
If a particular PIN code is not serviceable, we will notify you where reasonably possible and provide an appropriate resolution.
2. Order Processing Time
Because our products may be made to order, please allow 3 business days for your order to be processed, printed, quality-checked, packed, and prepared for shipment.
Processing time begins after successful payment or confirmation of the order.
Orders placed on weekends or public holidays may begin processing on the next business day.
During product launches, sales, holidays, or periods of unusually high demand, processing may take longer than the standard timeframe. We will make reasonable efforts to communicate significant delays.
3. Shipping Methods
We may offer one or more of the following shipping methods, depending on your location and product:
Standard Shipping
Estimated delivery: 4-7 BUSINESS DAYS
Shipping cost: Free Shipping
The available shipping options and applicable charges will be displayed at checkout where available.
Delivery estimates begin after the order has been processed and handed over to the shipping carrier.
4. Shipping Costs
Shipping charges depend on factors such as delivery location, shipping method, order size, and applicable courier charges.
Unless otherwise stated:
Standard Shipping: Free Shipping
Any applicable shipping charges will be clearly displayed before you complete your purchase.
5. Estimated Delivery Times
After your order has been processed and dispatched, estimated delivery generally takes:
Standard: 7 days
These are estimates rather than guaranteed delivery dates.
Delivery may take longer because of circumstances outside our reasonable control, including severe weather, natural disasters, public holidays, strikes, courier disruptions, remote-area delivery, incorrect address information, or other logistics issues.
6. Order Tracking
Once your order has been dispatched, we will provide tracking information where tracking is available.
Tracking details may be sent to the email address, phone number, SMS, WhatsApp, or other contact information provided during checkout.
You can use the tracking information to monitor the progress of your shipment.
Please allow up to [24–48 HOURS] after dispatch for tracking information to become active.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/building number
- Street/locality
- City
- State
- PIN code
- Active phone number
We are not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
If you notice an incorrect address after placing an order, contact us immediately at wilsontripura13@gmail.com. We will try to update the address before the order is processed or shipped, but changes cannot be guaranteed.
8. Delayed Deliveries
While we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.
If your order is delayed:
- Check your tracking information.
- Allow additional time if the courier has reported a transit delay.
- Contact us at wilsontripura13@gmail.com if the shipment remains delayed or the tracking information has not been updated for an extended period.
We will contact the relevant shipping provider where appropriate and make reasonable efforts to assist you.
9. Lost, Damaged, or Incorrect Deliveries
If your package arrives damaged, please take photographs of the package and product and contact us at wilsontripura13@gmail.com within 1 days of delivery.
If you receive:
- The wrong product
- A damaged product
- A defective product
- A missing item
please contact us as soon as possible with your order number and relevant photographs or other evidence.
We will review the issue and, where appropriate, provide a replacement, refund, or other remedy in accordance with our Return & Refund Policy and applicable law.
10. Failed Delivery or Returned Shipments
A shipment may be returned to us because of:
- Incorrect or incomplete address
- Customer unavailable after repeated delivery attempts
- Incorrect phone number
- Refusal to accept the package
- Unserviceable destination
- Other circumstances attributable to the customer
If an order is returned to us for reasons attributable to the customer, additional shipping charges may apply if the customer requests re-delivery.
Any refund will be handled according to our Return & Refund Policy, subject to applicable deductions and applicable law.
11. Cash on Delivery
If Cash on Delivery (COD) is available for your location, additional COD charges may apply.
COD availability may depend on your PIN code, order value, product, courier availability, and other factors.
We reserve the right to restrict COD availability where reasonably necessary, including in cases of repeated refused or undelivered COD orders.
12. International Shipping
If you DO NOT offer international shipping:
We currently do not offer international shipping. Our products are currently available for delivery within India only.
We may introduce international shipping in the future and will update this policy when international delivery becomes available.
13. Contact Us
If you have questions about shipping or your order, please contact us:
The Sons
Email: wilsontripura13@gmail.com
Phone: 700592423
Customer Support Hours: 24 hours
Please include your order number when contacting us about an existing order so that we can assist you more quickly.
We appreciate your patience and trust. We work to make every order experience with The Sons as smooth and reliable as possible.